top of page

Privacy Policy

Our privacy Pledge: We understand and share your concern about privacy. We want to assure you that "Neu Baby" respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. To better protect your privacy, we provide This notice describes our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Policy, you may direct them to


Personally Identifiable Information: We collect information such as Your name, phone number, billing information, shipping information, e-mail address and other personal information. You provide such information when you make a purchase. Our use of your information: We do not sell or rent your information to any third party. We use the information we have from improve our products and services and make your shopping experience more efficient. We review the actions of our visitors on an aggregate basis to determine customers' preferences.


Agents: We employ other third parties to perform services or Functions on our behalf in order to improve our site, merchandising, marketing and promotional efforts, communications or other services. Those third parties include authorized contractors, consultants and other companies working with us (agents). They only have access to personal information needed to Perform their functions, and may not share any personal information with others or use it for any other purpose than improving "Neu Baby" services and offerings.

  1. WHEN DOES THIS PRIVACY POLICY APPLY? This Privacy Policy describes our practices in connection with the Information collected from individuals interacting with us and our Sites, products and services, including our websites, social media pages and promotional sites that we control, widgets and mobile sites and applications, our reward programs, blogs, interactive applications, chat bots, emails and text messages (SMS and MMS) that we send to you, and other interactive features (each a “Site,” collectively the “Sites”), through our online advertisements on third-party websites, and through vendors/sources from which we source information. It does not apply to information we obtain in our capacity as an employer. For information on how Neu Baby will process your information where you apply for a job with us, please see our separate fair processing notice which can be found when you apply for a job.                                     



       Neu Baby collects personal information relating to you in a variety of ways depending             on how you interact with us. The following represents a non-exhaustive list of common           activities with examples of the type of information that we collect from and about you,             and how we use that information (collectively, “Information”) Context: Type of Information

Primary Purpose for Collection & Use

Contact customer service, make inquiries, or otherwise communicate with us

Contact information (e.g., name, home or physical address, email address, telephone number, and mobile phone number).

We have a legitimate interest in receiving, and responding to your inquiries and acting upon your feedback or issues.

Opt in to receive promotional communications

Contact information (e.g., name, home or physical address, email address, telephone number, and mobile phone number);

We share information about new products, events, and promotions with individuals that have opted in to receive such information. We also have a legitimate interest in sharing information about our products or services.

Order merchandise

Contact information (e.g., name, home or physical address, email address, telephone number, and mobile phone number);

Billing and shipping information (e.g., credit/debit card number, expiration date, CVV code, billing and shipping addresses and contact information).

We use your information to perform our contract to fulfill your order and process your transactions/payments.

Register for an account

Contact information (e.g., name, home or physical address, email address, telephone number, and mobile phone number);

Username and passwords used to access Sites, including verification through social media platforms.

We have a legitimate interest in administering your account and providing account related functionalities. Accounts can be used for easy checkout and to save your preferences and transaction history.

Interact with us on social media

Social media account information 

We have a legitimate interest providing customers with a means for interacting with us on social media.

We also have a legitimate interest in understanding customer perception of our brands and products, creating content tailored to our followers, understanding industry trends, improving customer experience, and developing products that would be of interest to our followers.

Enter a promotion, sweepstakes, contest, or other special offer

Contact information (e.g., name, home or physical address, email address, telephone number, and mobile phone number);

Government identification numbers (which may include, if you are resident in the US, Social Security Number (in limited circumstances, for example if you win a sweepstakes or receive compensation that must be reported on government tax forms)).

We have a legitimate interest in operating the sweepstakes, contests, and special offers, including notifying you if you are selected. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.

Complete a survey or voluntarily provide information about yourself

Demographic information including date of birth, gender, interests, state, zip/postal code, time zone, country, and language,

Preferences, shopping habits, and other lifestyle information, including product wish lists, order history, marketing preferences

We have a legitimate interest in understanding our users and providing tailored services.

We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

Interact with our Site, emails, and/or online advertisements

Search queries, Application usage data;

Server log file location, internet service provider, mobile or other device identifier (e.g., UDID and MEID), user agents, or IP address;

Information collected through cookies, tags, pixels, clear pixels, beacons, and other similar technologies;

Referring and exiting websites/URLs (including click through URL and pixel tags);

Browser and device information (including platform and version);

Geo-location information such as your precise or approximate location.

We have a legitimate interest in understanding our users and providing tailored services. In some contexts our use is also based upon your consent, such as when we obtain your consent for the deployment of cookies on our Sites.

We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful.

We have a legitimate interest in monitoring our networks and the visitors to our Sites. 

  1. Although the above chart describes examples of information we collect and our primary purpose in collecting such information, in many situations we have more than one legitimate purpose. For example, if you complete an online order we collect your payment and shipping information to perform our contract with you (e.g., to process and fulfill your order), but we also collect your information because we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your order. As a result, our collection and processing of your information is based in different contexts upon: (i) your consent (e.g., to place cookies or for marketing), (ii) the performance of our contract with you (e.g., to provide you with products and services you have requested); (iii) compliance with legal obligations (e.g., where we are required to disclose information to a court or tax authority); and/or (iv) our legitimate interests in conducting our business. To the extent that any Information is considered “personal information” by local law, we treat this information as such and ensure that our handling of this information complies with all applicable data privacy and protection laws. To the extent permitted by applicable law, any Information you provide to us directly may be combined with other Information that you provide to us through other channels, that is publicly available, or that we may otherwise obtain, including from third parties.

  2. How We May Collect Information

Neu Baby may collect information from the following: 

From You (e.g., information, such as date of birth, gender, hobbies and interests,  habits, zip/postal code and your preferred means of communication when you voluntarily provide it);

Our Sites and Applications (e.g., when you purchase a product on an e-commerce Site or opt-in to receive promotional emails);

Offline (e.g., customer service inquiries, sweepstakes);

Online tracking technologies, including cross-device tracking (e.g., service file logs, IP address, cookies, tags, pixels, clear pixels, gifs, bugs, beacons, and other similar technologies, some of which may enable Neu Baby or our service providers to identify you and collect information about you across devices and Sites);

Mobile usage ((i.e., information learned from our mobile application, such as your device’s latitude and longitude or your device’s location capabilities (e.g., GPS, Wi-Fi, Bluetooth signal, beacons, LED light chips or other similar technologies)) and 3rd party mobile pay applications or services;

Through your browser or device (e.g., certain information, including your computer type, operating system name and version, IP address, Media Access Control (“MAC”) address, language, Internet browser type and version, and service provider that is often automatically collected by most browsers);

Through website analytics and advertising features (e.g., Google Analytics, Google Analytics Demographics, Interest Reporting, Adobe Flash technologies including but not limited to Adobe Flash Local Stored Objects, Quantcast);

Other Sources (e.g., public databases; joint marketing partners, social media platforms, from people with whom you are connected on social media platforms, public forums, and from other third parties).

  1. How We May Use Information: To the extent permitted by applicable law, Neu Baby may use your Information to:

  • Identify you when you visit our Sites;

  • Send administrative information to you, for example, information regarding the Sites and changes to our terms, conditions, and policies.

  • Administer your account on any of our Sites, including rewards programs, sweepstakes, and contests for which you enter, including notifying you of the results.

    • Please note that some promotions have additional rules, which could contain additional information about the use and disclosure of your Information;

  • Send you marketing communications and updates about Neu Baby for which you have opted in (e.g., emails, push notifications, SMS and MMS messages);

  • Deliver customized or targeted advertisements to you;

  • Send you transactional emails about purchases made on our Sites, including order confirmation and abandoned cart emails;

  • Fulfill your order and process transactions/payments;

  • Provide customer support and respond to your inquiries and fulfill requests;

  • Conduct marketing research and analysis;

  • Personalize your experience on our Sites, including displaying content based upon your location, past purchases, interests, as well as Information collected across devices and Sites;

  • Diagnose, enhance and improve our products, services, Sites, content, advertising, and promotions;

  • Comply with or enforce applicable legal requirements, including complying with laws outside of your country of residence;

  • Respond to requests from governmental authorities, including those outside of the country of residence;

  • Use your Information for other purposes on an anonymized or aggregate basis; or

  • As otherwise required by law.

  • We may also share your Information within Neu Baby in a manner consistent with this Privacy Policy. We may also share your Information with third-parties as described below.


  1. Cookies and Tracking Technologies. Neu Baby utilizes “cookies”, “tags”, “pixels”, “clear gifs” and other similar tracking technologies on our Sites. A cookie is a text file that is placed on your computer or other mobile device when you access the Sites or the Internet. These technologies allow us to collect Information about your interaction with our Sites and advertisements. Examples of such Information may include, but are not limited to: demographic Information, browser type, IP address, pages viewed, activity conducted, and timing of your visit.
Different types of cookies may be used for different purposes on our Sites. These are known as: required cookies, functional cookies, and advertising cookies. Some cookies may be provided by an external third party to provide additional functionality to our Sites and these are included below. You may at any time "opt out" of certain tracking mechanisms. However, disabling such cookies may prevent you from using certain features or taking full advantage of all our offerings on our Site.

  • Required Cookies These cookies are necessary to enable the basic features of this site to function, such as providing secure log-in or remembering how far you are through an order. If you do not agree to the Required Cookies, then you will not be able to use the Sites.

  • Functional Cookies: These cookies allow us to analyze your use of the site to evaluate and improve our performance.  They may also be used to provide a better customer experience on this site. For example, remembering your log-in details, saving what is in your shopping cart, or providing us information about how our site is used.

  • Advertising cookies: These cookies are used to show you ads that are more relevant to you.  We may share this information with advertisers or use it to better understand your interests.  For example, Advertising Cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site.

  • Neu Baby, our trusted service vendors/providers, and permitted third parties may also advertise our products on third-party websites. Third-party websites may also use cookies or other tracking devices. Neu Baby, our trusted service vendors/providers, and permitted third parties do not have control over the tracking technologies utilized by third-party websites. As such, you should carefully review the privacy policies of those third-party sites to understand their tracking activities, if any.

  • Cookies on Your Browser. Subject to applicable privacy laws, we will automatically collect cookies and other information when you visit our Sites. We currently participate in third party ad networks and use third party cookies as discussed above to track your visits across websites.

  • Additionally, you may at any time "opt out" of certain tracking mechanisms through your browser settings. However, disabling such features may prevent you from using certain features or taking full advantage of all our offerings on our Site. Please refer to your browser Help instructions to learn more about cookies and other tracking devices and how to manage their use. If you use another computer or change browsers, you will need to repeat the process of refusing or deleting cookies. For more information about cookies including how to set your internet browser to reject cookies please go to

  • Ad Tracking. Certain devices may allow you to Limit Ad Tracking. Please refer to the settings on your computer or device for information on how to disable Ad Tracking.

  • Do Not Track Requests. While some browsers have a “do not track” feature, because these features are not yet uniform we do not currently recognize browser based “do not track” requests.

SHARING YOUR INFORMATION/DISCLOSURE TO THIRD-PARTIES At times, Neu Baby may make certain Information available to third parties (e.g., trusted vendors and providers) and within our family of companies/brands. We will only share your Information with these third parties and related entities in the ways that are described in this Privacy Policy and consistent with applicable law.

  1. We share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies and brands under common control).

  2. Marketing Partners. We share information with service vendors/providers that help us to evaluate and improve our marketing and promotional efforts, content, products and services, to better understand customer interests and preferences, to provide you relevant information, and to conduct joint marketing programs.

  3. Service Vendors/Providers. We share information with service vendors/providers that help us with certain business activities, including but not limited to processing credit card transactions, administering promotions, fulfilling and shipping your order, assisting us in Site operations, providing customer service (e.g., telephone, online, or via chat bots), and delivering email communications.

  4. Corporate Change. We may share information in connection with a corporate change including a merger, acquisition, or sale of assets, including during the planning and negotiation stages.

  5. Third-party Partners. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party, the information that you provide will be shared with us and them. Their use of your information is not governed by this Privacy Policy. We also share information with other third-party partners with whom we may enter into a relationship (e.g., joint marketing campaigns, sports alliances). Depending on the purposes for this sharing, Neu Baby may provide you with the option of whether this information may be shared prior to sharing with such a partner. The subsequent use of the information by the third-party partner will be governed by their own privacy practices and policies.

  6. Some of our Sites permit you to engage with or post on our social media pages and blogs, and other similar platforms. When you post on social networking platforms or other public platforms, the information that you share is visible to other users and can be read, collected, or used by other users. For example, if you list your name, age, and address on a social media site, this information is public. Please be aware that the privacy policy of the social networking site will apply to any content you post on or provide to that Site.

  7. Certain Other Disclosures with Your Consent. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this Privacy Policy with your prior formal consent to do so.

  8. Certain Other Disclosures Without Your Consent. We may disclose information as required by law, such as in conjunction with a government inquiry or to comply with a subpoena, warrant, court order, or similar legal process. We may also share your information when we believe in good faith that disclosure is necessary to protect our rights, to defend against a legal claim, to protect your safety or the safety of others, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, or a violation of our policies.


  10. We may use your email address to send emails, newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions included in emails you receive from us, or by contacting us using the details below.

  11. Mobile Marketing (SMS and MMS) Updates. We may send you text messages relating to our brands, promotions, and other legitimate purposes. If you choose to join a mobile marketing list or participate in any text message program with us, there are typically message and data costs associated with receiving SMS (text) or MMS (multimedia) messages. These will vary based on your wireless carrier and plan. Check with your mobile carrier to determine what charges may apply. If you would like to stop receiving messages from us on your mobile device, reply to the message with “STOP” (or other message as instructed). You may also contact your mobile carrier for additional information on receiving or stopping mobile messages.

  12. Location Services. If you have previously enabled location sharing on your computer or mobile device, you may be able to opt out from further sharing by changing the settings on your computer or mobile device or by uninstalling the Application. We will not use any precise location data without your prior consent, which may be obtained directly by us or through our service providers or media partners.

  13. Push Notifications. If you wish to disable push notifications on your mobile device, refer to Settings on your mobile device.

  14. Third Party Analytics.


  • Neu Baby  uses administrative, technical, and physical security to protect the Information we maintain to ensure that it is used according to this Privacy Policy. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. If you have reason to believe that your Information is not secure, please contact us immediately in accordance with the contact information below. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. We will store your Information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances, we may store your Information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements.


  1. Social Networks/Online CommunitiesOn certain Sites, we may enable you to access online communities for sharing information such as messages, photos, and videos. We may also enable you to post content from some Sites to your profile on other social networks. We cannot control any policies or terms of such third party social networks. For example, sharing such information with Facebook may require us to implement cookies and/or APIs in order to facilitate the communication between our Sites and Facebook. That information, shared through cookies and/or APIs, then becomes subject to Facebook’s Data Policy, located at As a result, we cannot be responsible for any use of your information or content by a third party social network, which you use at your own risk

  2. Transactions: In some cases, we may use a third-party payment service to process purchases made through the Sites, including but not limited to, consumer promotions sites, and eCommerce/online retail shop sites.  In these cases, your information may be collected by this third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s use or disclosure of your information.

  3. Widgets and Interactive Applications: Our Sites may include interactive programs that provide specific services from another company, such as “liking” or sharing content, often referred to as widgets. You may have the opportunity to submit Information, such as your email or phone number for collection through a widget. A widget may also use cookies and/or collect usage data. Information collected by a widget is governed by the privacy policy of the company that created it.


If you have any questions or comments regarding this Privacy Policy, or if you would like to review, update, correct, or remove any Information from our records, please contact us. Once we receive your request for removal, we will remove your Information from our records unless we have a specific legal requirement/legitimate interest to retain your Information. However, except where disclosure is required by law, we may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in any given case, or when the rights of others would be violated by granting the access. Any requested deletions or changes may not be effective immediately. We will aim to address your request as soon as practicable. 



Your use of the Sites, and continued use of the Sites following any changes to the Privacy Policy, signifies that you agree with the terms and conditions of the Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site or provide any Information to us. Additionally, we may update this Privacy Policy from time to time by posting additions or modifications to this page, so we encourage you to periodically review this Privacy Policy.


bottom of page